Accolades or Complaints

Please let us know if we did great or fell short of our mission statement.

To submit an accolade or complaint you can:

• Call 803-329-0911 to speak with someone in administration

Send email to: Public Safety Communications  

• Write a formal letter to Public Safety Communications 149 W. Black St. Rock Hill, SC 29730

*Complaints must be made within 30 days of the incident unless special circumstances exist. The complainant shall have firsthand knowledge of the incident when detailing the incident for a formal complaint. The investigation will be thoroughly investigated by administration or internal affairs and you will be notified of the results. Please note that you may not receive actions taken against an employee, but ensured that action has been taken.

Vision Statement –“A lifeline to those we serve”.

Mission Statement – “To respectfully serve the public and responders while maintaining our commitment to the preservation of life and property through prompt and effective communications utilizing state of the art technology”.

Values – Professionalism, Integrity, Teamwork, Trust and Service