The Department of Public Safety Communications is staffed by 45 employees of which 33 are fully trained emergency telecommunicators
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Employee Training
Prior to beginning on shift training, each new Telecommunicator receives approximately 320 hours of classroom training to include: Certification courses in Public Safety Communications, Emergency Medical Dispatch, CPR, Emergency Fire Dispatch, Law Enforcement Dispatch, the National Crime Information Center, SC Criminal Justice Academy’s Basic Telecommunications Officer Training, and National Incident Management System courses to include 100, 200, 700. 800 and .5A. Along with the certification courses, new Telecommunicators will also receive training regarding PSC’s policies and procedures, Computer Aided Dispatch system, the 9-1-1 Telephone system, CALEA Accreditation and participate in multiple call taking and dispatching scenarios to help prepare them for their on shift training. Once they have successfully completed all classroom training, each new Telecommunicator receives a minimum of 612 hours of on shift training with a certified Communications Training Officer.
Processed Calls
In 2020, the Dept. of Public Safety Communications / 9-1-1 Center received and dispatched 425,324 calls. The list below is a breakdown of calls for service:
- 299,379 Emergency and Non-Emergency phone calls were received
- 64,402 Calls for service for York County Sheriff’s Office
- 4,986 Calls for service for Tega Cay Police Department
- 33,585 Calls for service for EMS (Piedmont, Fort Mill and River Hills)
- 19,065 Calls for service for all Fire Departments
- 1,220 Calls for service for York County Animal Control
- 2,388 Calls for service for the York County Coroner’s Office
- 299 Calls for service for South Carolina Dept. Social Services