Training & Processed Calls

The Department of Public Safety Communications is staffed by 45 employees of which 33 are fully trained emergency telecommunicators


Employee Training

Prior to beginning on shift training, each new Telecommunicator receives approximately 320 hours of classroom training to include: Certification courses in Public Safety Communications, Emergency Medical Dispatch, CPR, Emergency Fire Dispatch, Law Enforcement Dispatch, the National Crime Information Center, SC Criminal Justice Academy’s Basic Telecommunications Officer Training, and National Incident Management System courses to include 100, 200, 700. 800 and .5A. Along with the certification courses, new Telecommunicators will also receive training regarding PSC’s policies and procedures, Computer Aided Dispatch system, the 9-1-1 Telephone system, CALEA Accreditation and participate in multiple call taking and dispatching scenarios to help prepare them for their on shift training. Once they have successfully completed all classroom training, each new Telecommunicator receives a minimum of 612 hours of on shift training with a certified Communications Training Officer.

Processed Calls

In 2021, the Dept. of Public Safety Communications / 9-1-1 Center received and dispatched 419,479 calls. The list below is a breakdown of calls for service:
  • 289,932 Emergency and Non-Emergency phone calls were received 
  • 66,041 Calls for service for York County Sheriff’s Office
  • 37,630 Calls for service for EMS (Piedmont, Fort Mill and River Hills)
  • 22,226 Calls for service for all Fire Departments
  • 1,299 Calls for service for York County Animal Control
  • 2,347 Calls for service for the York County Coroner’s Office
Public Safety Communications 9-1-1 York County, SC