Employee Training
The Department of Public Safety Communications is staffed by 46 employees of which 35 are fully trained emergency telecommunicators. Each 9-1-1 telecommunicator must complete approximately 400 hours of training including:
- Two weeks at the SC Criminal Justice Academy
- National Crime Information Center (NCIC) certification
- Certification in Emergency Medical Dispatch (EMD)
- Emergency Fire Dispatch
- Law Enforcement Dispatch
Processed Calls
In 2017, the Dept. of Public Safety Communications / 9-1-1 Center received and dispatched 417,741 calls. The list below is a breakdown of calls for service:
- 287,244 Emergency and Non-Emergency phone calls were received and dispatched
- 68,682 Calls for service for York County Sheriff’s Office
- 9,579 Calls for service for Tega Cay Police Department
- 31,224 Calls for service for EMS (Piedmont, Fort Mill and River Hills)
- 17,429 Calls for service for all Fire Departments
- 1,155 Calls for service for York County Animal Control
- 1,871 Calls for service for the York County Coroner’s Office
- 557 Calls for service for South Carolina Dept. Social Services
81% of all calls delivered to the 9-1-1 Center were made by cellular phones