Training & Processed Calls

Employee Training

The Department of Public Safety Communications is staffed by 46 employees of which 35 are fully trained emergency telecommunicators. Each 9-1-1 telecommunicator must complete approximately 400 hours of training including:
  • Two weeks at the SC Criminal Justice Academy
  • National Crime Information Center (NCIC) certification
  • Certification in Emergency Medical Dispatch (EMD)
  • Emergency Fire Dispatch
  • Law Enforcement Dispatch

Processed Calls

In 2017, the Dept. of Public Safety Communications / 9-1-1 Center received and dispatched 417,741 calls. The list below is a breakdown of calls for service:

  • 287,244 Emergency and Non-Emergency phone calls were received and dispatched
  • 68,682 Calls for service for York County Sheriff’s Office
  • 9,579 Calls for service for Tega Cay Police Department
  • 31,224 Calls for service for EMS (Piedmont, Fort Mill and River Hills)
  • 17,429 Calls for service for all Fire Departments
  • 1,155 Calls for service for York County Animal Control
  • 1,871 Calls for service for the York County Coroner’s Office
  • 557 Calls for service for South Carolina Dept. Social Services

 81% of all calls delivered to the 9-1-1 Center were made by cellular phones

Public Safety Communications 9-1-1 York County, SC