Training & Processed Calls

Employee Training

The Department of Public Safety Communications is staffed by 46 employees of which 35 are fully trained emergency telecommunicators. Each 9-1-1 telecommunicator must complete approximately 400 hours of training including:
  • Two weeks at the SC Criminal Justice Academy
  • National Crime Information Center (NCIC) certification
  • Certification in Emergency Medical Dispatch (EMD)
  • Emergency Fire Dispatch
  • Law Enforcement Dispatch

Processed Calls

In 2016 the Emergency Communications / 9-1-1 center processed the following:
  • 406,491 calls were received and dispatched by staff
  • 278,843 Incoming 9-1-1 and Administrative Telephone Calls
  • 68,830 Calls for service for the Sheriff's Office
  • 8,748 Calls for service for the Tega Cay Police Department
  • 30,052 Calls for service for EMS / Rescue Squads
  • 16,417 Calls for service for Fire Departments
  • 1,208 Calls for service for Animal Control
  • 1,795 Calls for service for the Coroner's Office
  • 587 Calls for service for the Department of Social Services
Public Safety Communications 9-1-1 York County, SC