Gary Loflin, Director
Public Safety Communications
PO Box 12430
149 W. Black Street
Rock Hill, SC 29730
(803) 329-0911 phone
(803) 324-7420 fax
psc@yorkcountygov.com
The Department of Public Safety Communications (9-1-1 center) is staffed by 33 fully trained emergency communicators. Each 911 communicator must complete approximately 400 hours of training including two weeks at the SC Criminal Justice Academy, National Crime Information Center (NCIC) certification, certification in Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch, before they are allowed to answer their first 911 call without assistance. An example of the responsibilities assigned to Public Safety Communications related to emergency communication/911 are:
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Answer all 911 calls, emergency phone calls and non-emergency calls including requests for information, and alarm calls that do not originate through 911. When Public Safety Communications receives a 911 call for the local police departments the call is transferred to the appropriate agency.
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Dispatch, coordinate and manage all of the York County Sheriff’s Office and Tega Cay Police Departments emergency and non-emergency calls for service.
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Dispatch, coordinate and manage all fire emergency and non-emergency calls for service for all 18 volunteer or paid fire departments including the municipal departments of Fort Mill, Clover, Rock Hill, Tega Cay and York.
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Dispatch, coordinate and manage all of the medical emergency and non-emergency calls for service for Piedmont Medical Center and the 7 rescue squads.
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Dispatch, coordinate and manage all requests for service for the Coroner’s Office.
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Ensures coordination for all emergency responders.
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Provide National Crime Information Center services for the Sheriff’s Office and other local police departments.
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Serve as the county’s 24 hour warning point for emergency notification from the National Weather Service, Catawba Nuclear Station, and the South Carolina Emergency Warning Point.
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Provide after business hours answering service and dispatching services for Animal Control, the Department of Social Services, Office of Fire Safety, Office of Emergency Management, York County Water/Sewer and the Red Cross.
In 2011 the Emergency Communications/911 center processed the following:
350,671 Incoming 9-1-1 and Administrative Telephone Calls
70,230 Calls for service for the Sheriff’s Office
5,415 Calls for service for the Tega Cay Police Department
32,977 Calls for service for EMS/Rescue Squads
13,418 Calls for service for Fire Departments
1,328 Calls for service for Animal Control
635 Calls for service for the Coroner’s Office
308 Calls for service for the Department of Social Services